At Bethel there were two enormous goozle-connahs – bathrooms outfitted with cast-iron tubs, imported directly from Sheffield. But to have the tubs filled required at least half a day's advance notice to the ab-dars, and Paulette knew that if she were to issue this command more than twice a week, word would quickly get back to Mrs Burnham. In any event, to bathe in those tubs was not much to Paulette's taste: it gave her no pleasure to soak in a tepid pool of her own scum; nor did she relish the ministrations of the three female attendants – the 'cushy-girls' as Mrs Burnham liked to call them – who would fuss over her as she lay in the tub, soaping her back and scrubbing her thighs, tweezing wherever they saw fit, and all the while murmuring 'khushi-khushi?' as if there were some great joy in being pinched, prodded and rubbed all over one's body. When they reached for her most intimate recesses, she would fight them off, which always left them looking surprised and wounded, as if they had been prevented from properly performing their duties: this was a trial to Paulette, for she could not imagine what it was that they intended to do and wasn't inclined to find out.

Desperation had led Paulette to devise her own method of washing, inside her water-closet: standing in her tin footbath, she would reach carefully into a balty, with a mug, and then allow the water to trickle gently down her body. In the past she had always bathed in a sari, and to be wholly unclothed had made her uncomfortable at first, but after a week or two she had grown used to it. Inevitably, there was a certain amount of spillage and she always had to spend a good deal of time afterwards, in towelling the floor, to remove all trace of the ritual: the servants were ever-curious about the doings of Bethel's inmates and Mrs Burnham, for all her vagueness, seemed to have an efficient way of extracting gossip from them. Despite her precautions, Paulette had reason to think that word of her surreptitious bathing had somehow trickled through to the mistress of the house: of late, Mrs Burnham had made several derisive remarks about the incessant bathing of the Gentoos and how they were always dipping their heads in the Ganges and muttering bobberies and baba-res.

Recalling these strictures, Paulette went to considerable trouble to make sure that no water remained on the floor of her water-closet. But immediately after this struggle, there followed several more: first she had to grapple with the stays of a pair of knee-length drawers; next, she had to twist herself into knots to find the fastenings of her bodice, her chemise, and her petticoat; only then could she wriggle into one of the many dresses her benefactress had bequeathed to her upon her arrival at Bethel.

Although Mrs Burnham's clothes were severe in cut, they were made of much finer stuffs than any that Paulette had ever worn before: not for her common Chinsurah calicoes, nor even the fine shabnam muslins and zaituni satins that many memsahibs made do with; the Burra BeeBee of Bethel would have nothing less than the finest kerseymere, the best silks from China, crisp linens from Ireland and soft Surat nainsooks. The trouble with these fine fabrics, as Paulette had discovered, was that once having been cut and stitched, they could not easily be adapted for the use of another wearer, especially one as maladroit as herself.

At seventeen, Paulette was unusually tall, of a height where she could look over the heads of most of those around her, men and women alike. Her limbs, too, were of such a length that they tended to wave like branches in a wind (years later, this would be her chief complaint about the way she was represented in Deeti's shrine – that her arms looked like the fronds of a coconut palm). In the past, Paulette's awareness of her unusual stature had led to a shy indifference to her appearance: but in a way this awkwardness had also amounted to a charter of freedom, in that it had rid her of the burden of having to care about her looks. But since her arrival at Bethel, her diffidence about her appearance had been transformed into an acute self-consciousness: in repose, her nails and fingertips would seek out small blemishes and tease them until they became ugly blotches on her pale complexion; while walking she would lean forward as if she were striding into a powerful wind; while standing, she would stoop, with her hands clasped behind her back, swaying back and forth, as though she were about to deliver an oration. In the past, she had worn her long, dark hair in pigtails, but of late she had taken to tying it back, in a severe little knot, as if it were a corset for her skull.

On her arrival at Bethel, Paulette had found four dresses laid out on her bed, with all the necessary chemises, blouses and petticoats: Mrs Burnham had assured her that they had all been properly altered to fit and were ready to be worn to dinner. Paulette had taken Mrs Burnham at her word: she had dressed hurriedly, ignoring the cluckings of the maid who'd been sent to help her. Eager to please her benefactress, she had run enthusiastically down the stairs and into the dining room. 'But only regard, Mrs Burnham!' she'd cried. 'Look! Your robe is perfectly of my cut.'

There was no answer: only a sound like that of a large crowd collectively drawing its breath. Coming through the doors, Paulette had noticed that the dining room seemed strangely full, especially considering that this was meant to be a family supper, with only the Burnhams and their eight-year-old daughter, Annabel, at table. Being unaccustomed to the ways of the house, she had not allowed for the others who were present at every meal: the turbaned bearers who stood behind each chair; the masalchie with the sauceboat; the chobdar whose job it was to ladle soup from the sideboard tureen; the three or four young chuckeroos who always followed at the feet of the more senior retainers. And nor were these the only servants present that night: curiosity about the newly arrived missy-mem had spread to the bobachee-connah and many of the kitchen staff were lurking in the anterior vestibule, where the punkah-wallahs sat, pulling the overhead fans by means of ropes attached to their toes: among them were the curry consumah, the caleefa who roasted the kabobs and the bobachees who were responsible for the stews and the joints of beef. The indoors servants had even contrived to smuggle in a few whose place was strictly out-of-doors – malis from the garden, syces and julibdars from the stables, durwauns from the gatehouse, and even some beasties from the gang that kept the house supplied with water. The servants held their breath as they waited for their master's response: the sauceboat wobbled on the masalchi's tray, the chobdar lost his ladle, and the ropes on the punkah-wallahs' toes went slack as they watched the eyes of the Burra Sahib and the Burra BeeBee descending from Paulette's ill-fitting bodice – the stays of which had come undone – to the hem of her dress, which was so short as to expose Paulette's ankles, in all their nakedness. The only voice to be heard was little Annabel's who gave a gleeful shout of laughter: 'Mama! she forgot to bundo her jumma! And oh dekko mama, do: there's her ankle! Do you see it? Look what the puggly's done!'

The name stuck, and from then on Paulette was Puggly to Mrs Burnham and Annabel.

The next day a contingent of tailors, consisting of some half-dozen darzees and rafoogars, had been summoned to adapt Mrs Burnham's clothing to the measure of the newly arrived missy-mem. Yet, for all their diligence, their efforts had met with limited success: such was Paulette's build that even with the hems let out to the fullest, Mrs Burnham's gowns did not come quite as far down as they should – around the waist and arm, on the other hand, they seemed always to be much wider than was necessary. As a result, when draped upon Paulette, those finely tailored gowns had a tendency to slip and flap; memsahib costume of this kind being, in any case, unfamiliar to her, the lack of fit greatly compounded her discomfort: often, when the loose fabric chafed against her skin, she would pinch, pull and scratch – sometimes causing Mrs Burnham to ask if little chinties had got into her clothes.