At two-fifteen, aggravated, I set the matter aside and spent the rest of the day on routine paperwork. I knew I could ill afford to get obsessed with Bibianna Diaz. Now that I had Gordon Titus breathing down my neck, I was going to have to cover some ground. I plowed on, but even while I was concentrating on other cases, finishing off the paperwork, I could feel the pull. Something was bothering me. It's not like passing a file along to another adjuster is any big deal, but Parnell was dead and that seemed to make all the difference.

4

THE NEXT MORNING, I showered and donned my generic uniform. I had this outfit done up for me years ago by an ex-con who learned to sew working the big machines in some federal penitentiary. The slacks were blue gray and unflattering, with a pale stripe along the seam. The matching pale blue shirt had a circle of Velcro sewn on the sleeve, which usually sported a patch that read "Southern California Services." The shoes, left over from my days on the police force, were black and made my feet look like they'd be hard to lift. Once I added a clipboard and a self-important key ring, I could pass myself off as just about anything. Usually, I pretend I'm reading a water meter or checking for gas leaks, any officious task that necessitates crawling through somebody's bushes and tampering with their security systems. Today, I slapped on an FTD patch and headed for the nearest florist, where I laid out thirty-six dollars for a massive bouquet. I bought a syrupy get-well card, scribbled an illegible name, and put in a quick call to the dry cleaning establishment where Bibianna worked. A woman answered this time.

"Oh, hi," said I. "May I speak to the owner, please?"

"This' the plant. He just left on his way over to the other place," she said. "You want that number?"

"Sure."

She recited the number to me carefully and I recited it back as if I were writing it down. What did she know? She couldn't see what I was doing anyway.

"Thanks," I said. I hung up and hopped in my car, flowers on the seat beside me. I drove over to the plant. There was a nice green length of curb out in front, fifteen minutes of free parking. I locked the car and went in. I stood at the counter briefly, waiting for service. The place smelled of soap products, damp cotton, chemicals, and steam. The area behind the counter was a forest of clothing in clear plastic bags. On my left, an elaborate electronic tram moved hanging garments in a tortuous track that snaked up and around, returning to the point of origin so that any garment on board could be delivered to the station when the proper number was punched in.

To the right, a maze of overhead pipes supported garments in the process of being pressed. There were ten women within my visual range, most of them Hispanic, working machines whose function one could only guess. A radio had been tuned to a Spanish-language station that was blasting out an up-tempo cut from a Linda Ronstadt album. Two of the women sang as they worked, moving men's shirts expertly across the machines in front of them. With the syncopated rhythm of the irons, the shirt machines, the clouds of billowing steam, the place looked like the perfect setting for a musical number.

One of the two singing women finally noticed me. She left her machine and came over to the counter where I was waiting. She was short and compact, with a round face, eyes the color of chocolate M amp;M's, and coarse dark hair pulled into a snood. The loose gold satin blouse she wore was sprinkled with sequins. She glanced at the bouquet. "Those for me?"

I checked the attached florist's card. "Are you Bibianna Diaz?"

"Nah. She's off this week."

"She won't be in at all?"

The woman shook her head. "She hurt her back in this accident… mmm, about two months ago, and it's still botherin' her. The pain flares up, she says, real bad. She can't hardly walk. Boss told her, no way, don't come in. He don't want no kind of lawsuit. She got a boyfriend?"

I turned the card over, holding it up to the light. "Looks like a get-well card, actually. Shoot. Now what am I supposed to do?"

"Take 'em to her house," she said.

"I can't. This is the only address he gave. You don't happen to have her home address, do you?"

"Nah. I never been there myself," the woman said. She turned to one of the other women. "Hey, Lupe. Where's Bibianna live?"

The second woman shook her head, but a third piped up. "On Castano. I don't know the number, but it's this big brown house in front and her place in back. She's got this little bungalow. Real cute. Between Huerto and Arroyo."

The woman at the counter turned back to me. "You know the block she's talkin' about?"

"I'll find it," I said. "Thanks. You've been a big help."

"I'm Graciela. Tell the guy to look me up he gets tired of her. I got all the same equipment, just arranged different."

I smiled. "I'll do that."

The second address on Bibianna turned out to be a dank-looking brown cottage at the back of a dank brown house, located in a midtown neighborhood distinctly down at the heel. I spotted the house in passing, then circled the block and parked across the street. I sat and scanned the premises. The lot was long and narrow, sheltered by the overhanging branches of magnolia, juniper, and pine trees. There was not a shred of grass anywhere and what vegetation there was seemed in desperate need of a trim. A cracked concrete drive cut along the property to the right. In the larger house in front, someone had nailed sagging floral print bedsheets across the windows in lieu of drapes.

There were no cars in the drive. According to the claim form, her 1978 Mazda was still in the body shop, having the right side panel replaced (among other things). I waited twenty minutes, but there was no visible activity. I torqued myself around, reaching into the backseat for the locked briefcase where I keep assorted false ID's for occasions such as this. I pulled a set for "Hannah Moore," neatly tucked into a plastic accordion file: California driver's license with my stats and a photo of me, Social Security, and credit cards for Visa and Chevron gasoline. "Hannah Moore" even had a library card since I wanted her to appear literate. I shoved my shoulder bag under the front seat and tucked the ID in my trouser pocket. I got out, locked my car, crossed the street, and made my way down the driveway.

The tall trees on the property shaded it to an unpleasant chill, and I found myself wishing I'd brought a windbreaker or a sweat shirt. The exterior of Bibianna's vintage cottage was a shaggy brown shingle, the perfect little snack for a swarm of hungry termites. I climbed two wide creaking wooden steps to a tiny porch piled with junk. A casement window on the right side had a length of red cotton hung across the glass. I tried to peek in, but I really couldn't see much. The interior seemed quiet and there were no lights visible. I knocked on the front door, taking advantage of the moment to survey my immediate surroundings. A metal mailbox was nailed to the siding near the front door. Seven addressed and stamped envelopes were loosely tucked in the catch rack, awaiting pickup by the mailman. So far no one had answered my knock. The cottage had an unoccupied air, and I fancied I could already pick up the faintly musty scent generated by some dwellings with even the briefest of absences. I knocked again, waiting an interminable few minutes before concluding there was really no one home. Casually, I looked toward the big house, but there were no signs of life, no accusing faces peering out the windows at me. I reached over and let my fingers tippy-toe through the envelopes. When no alarms went off, I picked up the whole batch and sorted through them at my leisure. Four were bills. She was paying telephone, gas, electricity, and a department store. There were two number ten envelopes, one addressed to Aetna Insurance and one to Allstate, both with "Lola Flores" listed on the return address. Oh, gee, wonder what that could be, I thought. Cheaters never quit. It looked like the scam extended beyond the claim against California Fidelity. The seventh piece of mail was a personal letter addressed to someone in Los Angeles. I plucked it out of the stack, folded it, slipped it down the waistband of my trousers and into my panties. Shame on me. That's a federal crime – the stealing part, not the underpants. I returned the rest of the letters to the catch rack. Suppressing the impulse to run, I sauntered off the porch, ambled up the drive, and crossed the street to my waiting car.