She said, "Won't help. It's unlisted."

"Oh, good. A crook with an unlisted number. I love that. How about the license plate on the car? DMV might have something."

"Well, that I can help you with." Mary scouted out the plate number of Bibianna's Mazda and recited it to me. "And Kinsey, if you get the address, let me know right away. I have some forms I want to send her and Mac's having a fit. You can't send registered mail to a post office box."

"Right," I said. "By the way, how come Parnell didn't handle this one himself?"

"Beats me. I assumed he was just too busy with his other cases."

"Maybe so," I said with a shrug. "Anyway, I'll call as soon as I know anything. I'm planning to pop by the office later with an update for the files."

"Good luck."

I scribbled a few hasty notes to myself after we hung up. I fished out another couple of dimes and tried Bibianna's work number, a dry cleaning establishment on Vaquero.

The man who answered the telephone was terse and impatient, probably his chronic state. The excess stomach acid was audible in his voice and I pictured him tossing Turns in his mouth like after-dinner mints. When I asked for Bibianna Diaz, he said she was out. Period.

When there was no other information forthcoming, I gave him a prompt. "Do you expect her back soon?"

"I don't expect nothin'," he shot back. "She said she'd be out all week. Back problems, she says. I'm not gonna argue anybody has a bad back. First thing you know I get slapped with a goddamn workmen's comp claim and I'm out big bucks. Nuts to that. Who's this?"

"This is her cousin, Ruth. I'm passing through town on my way to Los Angeles and I promised I'd stop and see her. Is there any way you could give me her home address? She gave it to me last week when we chatted on the phone, but I walked off without my address book so I don't have it with me."

"Nope. Sorry. No dice. And you wanna know why? Because I don't know you. You could be anyone. Nothing personal, but how do I know you don't go around slashin' young girls with a butcher knife? You see what I mean? I give out an employee's address and I'm liable for anything happens after that. Burglary, harassment, rape. Uhh-huh. No way. That's my policy." He sounded like he was in his sixties, a man besieged with lawsuits.

I started to say something else, but he plunked the phone down in my ear. I made a face at the receiver, a mature and effectual way of handling my irritation, I thought. I paid for the gasoline, got back in the VW, and drove over to the police station, where I paid eleven bucks for a copy of the accident report. The address listed was the same nonexistent street address I'd started with. The clerk working at the desk wasn't one I knew and I couldn't get her to run a check on Bibianna for me.

I left my car parked out front and walked the half block to the courthouse, where I tried the superior court clerk's office, scanning the dockets for some sign of Ms. Diaz. Not there. Too bad. It would have cheered me up enormously to learn she had a felony conviction lurking in her background. By now, without ever having laid eyes on the woman, I was operating on the assumption that she was up to no good. I wanted her address and I couldn't believe there wasn't a paper trail somewhere. I pulled up negative results from municipal court records, nothing from voter registration. I checked with the DA's office, where a pal of mine assured me Bibianna wasn't passing bad paper or late with any child support payments. Well, shoot. I'd just about exhausted the sources I could think of.

I picked up my car and hit the freeway, heading for the county sheriff's department. I parked in the small lot out front and pushed through the glass doors into a small reception area, where I signed my name in the logbook. I walked down the hall a short distance to a cubbyhole marked "Records and Warrants." The civilian clerk on duty didn't seem like a promising source of confidential information. I judged her to be in her early thirties, roughly my age, with a frizzy pyramid of tightly kinked blond hair and way too much gum for the size of her teeth. She caught me surveying her dental misfortunes and pulled her lips together selfconsciously. I checked for a name tag, but she wasn't wearing one.

"Can you run a computer check and see if this woman has ever been arrested in Santa Teresa?" I reached for the pad of scratch paper on the counter and jotted down Bibianna's name and her date of birth. I took out my wallet, laid the photostat of my P.I. license next to the note.

Her pale eyes came to rest on mine with the first real sign of recognition. "We're not allowed to divulge that information. The Department of Justice has very strict guidelines."

"Well, good for them," I said. "Why don't I tell you my situation and see if it helps. I'm investigating Bibianna Diaz for possible insurance fraud, and the company I work for, California Fidelity, needs to know if she's got a record."

She processed what I'd said and I watched her formulate a reply with care. She was not quick, this one. She operated with the sort of bureaucratic caution guaranteed to infuriate the honest citizen (also people like me). "If she's been tried and convicted, you can get that information from the court clerk's office. It's a matter of public record."

"I'm aware of that. I've already checked their files. What I'm wondering is whether she's ever been arrested or booked without being formally charged."

"If she was never charged or convicted, then the fact that she was arrested would be immaterial. It's a matter of the individual's right to privacy."

"I appreciate that. I understand," I said. "But suppose she's been picked up for burglary or theft and the DA's decided he can't make a case… "

"Then it's none of your business. If she was never formally charged with a crime – "

"I get the drift," I said. It never pays to deal with the flyweights of the world. They take far too much pleasure in thwarting you at every turn. I was silent for a moment, trying to compose myself. Situations like this bring up an ancient and fundamental desire to bite. I could envision a half-moon of my teeth marks on the flesh on her forearm, which would swell and turn all colors of the rainbow. She'd have to have tetanus and rabies shots. Maybe her owner would elect to put her to sleep. I smiled politely. "Look. Why don't we simplify life to some extent. All I really need is a current address. Could you check that for me?"

"No."

"Why not?"

"Because we can't give out that information."

"What about the Freedom of Information Act?" I said.

"What about it?"

"Is there anyone else here I could talk to?"

She didn't like my persistence. She didn't like my tone. She didn't like anything else about me, either, and the feeling was mutual. Her and Gordon Titus. God. Some days it doesn't pay to get out of bed. She left the desk without another word and returned moments later with a female deputy who was pleasant but unyielding. I went through the same tiresome routine again and got nowhere.

"Well, thanks anyway. This has really been fun," I said.

I sat in my car out in the parking lot, trying to decide what to do next. This is what happens when I tell the truth, I thought righteously. No wonder I'm forced to lie, cheat, and steal. Honesty will get you nowhere, especially with these law-and-order types. I glanced down at the police report sitting on the passenger seat beside me. I waited for my flush of frustration to subside and then I picked it up.

According to the account she'd given to the officer at the scene, Bibianna had been proceeding south on Valdesto at 30 MPH when she'd been forced to slam on her brakes, swerving to avoid a cat that streaked across her path. Her car had skidded sideways and she'd plowed into a parked car. There were no witnesses, of course. Paramedics called to the scene had administered first aid for superficial contusions and abrasions and then transported her to St. Terry's emergency room for X-ray examination when she complained of neck and back pain. I wondered if the hospital billing department had a good address for her. There was probably a second insurance company, representing the owner of the vehicle she'd hit, and it was always possible that the other claims adjuster had something in his files. Bibianna lived somewhere and I was determined to get a line on her. I went back to the office and made the requisite phone calls, which netted me nothing. I gave Mary Bellflower a quick call next door and told her I was still working on it.