And most important, a negotiator is a man with controlled emotions.

The very quality that Arthur Potter was wrestling with at the moment. He struggled to forget the image of Susan Phillips's chest exploding before him, feeling the hot tap of blood droplets striking his face. There'd been many deaths in the barricades he'd worked over the years. But he'd never been so close to such a cold-blooded death as this one.

Henderson called. The reporters had heard a gunshot and were champing to get some information. "Tell them I'll make a statement within a half-hour. Don't leak it, Pete, but he just killed one."

"Oh, God, no." But the SAC didn't sound upset at all; he seemed almost pleased – perhaps because Potter had assumed point position on this megatragedy in progress.

"Executed her. Shot her in the back. Listen, this could all go bad in a big way. Get on the horn to Washington and push the HRT assembly, okay?"

"Why'd he do it?"

"No apparent reason," Potter said, and they hung up.

"Henry?" Potter said to LeBow. "I need some help here. What should we stay away from?"

Negotiators try to increase the rapport with their takers by dipping into personal matters. But a question about a sensitive subject can send an agitated taker into a frenzy, even prompting him to kill.

"There's so little data," the intelligence officer said. "I guess I'd avoid his military service. His brother Rudy."

"Parents?"

"Relation unknown. I'd steer clear on general principles until we learn more."

"His girlfriend? What's her name?"

"Priscilla Gunder. No problems there, it looks like. Fancied themselves a regular Bonnie and Clyde."

"Unless," Budd pointed out, "she dumped him when he went to prison."

"Good point," Potter said, deciding to let Handy bring up the girlfriend and just echo or reflect whatever he said.

"Definitely avoid the ex-wife. It seems there was some bad blood there."

"Personal relations in general, then," Potter summarized. It was typical in criminal takings. Usually mentally disturbed takers wanted to talk about the ex-spouse they were still in love with. Potter gazed at the slaughterhouse and announced, "I want to try to get one out. Who should we go for? What do we know about the hostages so far?"

"Just a few isolated facts. We won't have anything substantive till Angie gets here."

"I was thinking…" Budd began.

"Yes, go ahead."

"That girl with the asthma. You asked about her before but he's had a spell of her choking up a storm – if I know asthma. Handy's the sort who'd have a short fuse for something like that, seems to me. He's probably ready to boot her out."

"It's a good thought, Charlie," Potter said. "But the psychology of negotiating is that once you've had a refusal you have to go on to a different issue or person. For the time being Beverly's non-negotiable. It'd be weak of us to try to get her and too weak of him to give in when he's already refused. Henry, you have anything at all on the others?"

"Well, this girl Jocylyn Weiderman. I have a note from Angie that she's been in and out of counseling for depression. Cries a lot and has attacks of hysteria. She might try to panic and run. Get herself killed."

"I'll buy that," said Budd.

"Good," Potter announced. "Let's try for her."

As he was reaching for the phone Tobe held up a hand. "Downlink."

The phone buzzed; the recorder turned.

"Hello?" Potter asked.

Silence.

"How's everything doing in there, Lou?"

"Not bad."

The thick window of the command van was right next to him but Potter's head was up, gazing at what LeBow had mounted – the CAD diagram of the slaughterhouse. It was a hostage rescue team's nightmare. The spot where Handy seemed to be at the moment was a single large room – a holding pen for the livestock. But in the back of the slaughterhouse were three stories of warrens – small offices, cutting and packing rooms, sausage grinding and stuffing rooms and storage areas, interconnected with narrow corridors.

"You fellows must be pretty tired," Potter offered.

"Listen, Art. I'm gonna tell you what we want. You probably got a tape recorder going but're gonna pretend you don't."

"Sure, we're taking down every word. I'm not going to lie to you. You know the drill."

"You know, I hate the way I sound on tape. One of my trials they played a confession tape of me in court. I didn't like the way I sounded. I don't know why I confessed either. I guess I was just anxious to tell somebody what I done to that girl."

Potter, eager to learn everything about this man, asked, "What did you do exactly, Lou?" He speculated: It was real nasty. I don't think you want to hear about it.

"Oh, wasn't pleasant, Art. Not pretty at all. I was proud of my work, though."

"Asshole," Tobe muttered.

"Nobody likes how they sound on tape, Lou," Potter continued easily. "I've got to give this training seminar once a year. They tape it. I hate how I sound."

Shut the fuck up, Art. Listen.

"Don't much care, Art. Now, get your pencil ready and listen. We want a chopper. A big one. One that seats eight."

Nine hostages, three HTs, and the pilot. That leaves five left over. What's going to happen to them?

LeBow was writing all this down on his computer. He'd padded the keys with cotton so that they were nearly silent.

"Okay, you want a helicopter. The police and the Bureau only have two-seaters. It'll take some time until we can get -"

"Like I say, Art. Don't much care. Chopper and a pilot. That's number one. Got it?"

"Sure do, Lou. But like I told you before, I'm just a special agent. I don't have the authority to requisition a chopper. I'll have to get on the horn to Washington."

"Art, you ain't listening. That's your problem. It's gonna be my theme for the day. Don't. Much. Care. The clock's running, whether you gotta call the airport that's up the road a couple miles or the Pope in his holy city."

"Okay. Keep going."

"We want some food."

"You got it. Anything in particular?"

"McDonald's. Lots of it."

Potter motioned to Budd, who picked up his phone and began whispering orders.

"It's on its way."

Get into him. Get inside his head. He's going to ask for liquor next, Potter guessed.

"And a hundred rounds of twelve-gauge shells, double-ought, body armor, and gas masks."

"Oh, well, Lou, I guess you know I can't do that."

"I don't know that at all."

"I can't give you weapons, Lou."

"Even if I was to give you a girl?"

"Nope, Lou. Weapons and ammunition are deal breakers. Sorry."

"You use my name a lot, Art. Hey, if we was to do some horse trading, which one of the girls would you want? Anybody in particular? Say we weren't talking about guns and such."

LeBow raised his eyebrows and nodded. Budd gave Potter a thumbs-up.

Melanie, Potter thought automatically. But he believed their assessment was right and that they had to try for the girl most at risk – Jocylyn, the troubled student.

Potter told him there was one girl in particular they wanted.

"Describe her."

LeBow spun the computer around. Potter read the fine print on the screen then said, "Short dark hair, overweight. Twelve. Her name's Jocylyn."

"Her? That weepy little shit. She whines like a pup with a busted leg. Good riddance. Thanks for picking her, Art. She's the one gets shot in five minutes, you don't agree to the guns 'n' ammo."

Click.