June 4, 1969: Robert A. Heinlein to Lurton Blassingame

What would be your opinion if I simply stopped answering mail from strangers?

I ask because the fan mail situation has gotten out of hand. In the past five years the volume has tripled, or more. Unless I keep it answered each day, the accumulation gets out of hand and it takes me forever to catch up. Yet I cannot answer it daily-even if I were never to write another story, there are still interruptions: trips out of town, houseguests, illnesses, etc.

This may seem trivial; it is not-unsolicited letters from strangers, fan mail plus endless requests for me to go here, speak there, donate mss., advise a beginning writer, these things add up to the major reason why I have not been able to turn out any pay copy in the period since we finished building. Secretarial help does not seem to be the answer. I can't use a full-time secretary and I have never been able to find a satisfactory moonlighter-tried again just this past month and thought I had one, an ex-Navy yeoman. Result: It cost two dollars per letter in wages with the answers to those letters limited to postcards in most cases and never longer than one sheet of the small-size notepaper, plus postage and. materials -- and did not save me one minute of time. In fact, it took more of my time than it would had I simply answered them myself.

Form letters won't serve; there is simply too much variety in the incoming mail-I must either draft or dictate each answer. Either Ginny or I must write the answers. Ginny has offered to do all of it (and frequently has coped with a logjam). But I don't want Ginny to do it as it is not fair to her to tie her to a typewriter when she wants and needs to spend every possible minute on landscaping this place (and I want her to landscape-no point in having a lovely place if it is allowed to look moth-eaten). Besides, she cooks, cleans, does all the shopping, and does the not-inconsiderable record keeping and tax work and bill paying and money handling.

So it is either do it myself-or quit answering mail from strangers.

I have been thinking about the following expedient: A form printed on a U.S. postal card reading something like this -- "Thank you for your letter, which Mr. Heinlein has read and appreciated. We have no secretary and the volume of mail makes it impossible for me to answer each letter as it deserves. If your letter requires an answer other than this acknowledgment, please send a stamped and self-addressed envelope and refer to file number...In the meantime your letter will be held for thirty days in the pending file.

' 'We regret having to use this expedient, but the alternative is for Mr. Heinlein to give up writing stories in favor of answering letters.

"Sincerely,

"Virginia Heinlein

"(Mrs. Robert A. Heinlein)."

The above, with the surplus words sweated out of it and printed in smaller type, would go on a postcard-and each letter could be acknowledged each day simply by cutting the address off the letter and scotch-taping it to a card. Plus using one of those automatic serial-number stampers.

But it strikes me as an almost certain way to lose friends and antagonize people. Despite the fact that well over half the letters contain the phrase " -- while I know you are a very busy man -- " the truth is that each writer-reader is so important in his own eyes that he feels sure that his letter is so different, so interesting, so important, that I will happily stop whatever I am doing and answer his letter in full. When he gets one of these printed forms, his reaction will be: "Why, that snotty son of a bitch!"

So what do you think I should do? Quit answering at all? Use this printed acknowledgment? Keep on trying to answer them all? Or some other course I haven't thought of?

June 13, 1969: Robert A. Heinlein to Lurton Blassingame

Thank you for your long and thoughtful comments about fan mail. I am glad to have your confirmation that the printed postcard method is a bad idea; I will not use it. But I am much afraid that there is no solution to the problem short of not answering it at all.

In the first place I am not "too conscientious" about it as I do not spend a couple of pages in answering silly questions; Ginny and I have long since cut it to the bone -- the normal answer is done on a postcard. If an enclosure is required (such as a list of my books, the commonest enclosure request), we use the smallest note paper. True,

I used to write careful answers to intelligent letters-but we gave that up over five years back; we had to.

Let's assume I could get a college student to answer letters satisfactorily at a dollar a letter (I can't, but let's stipulate it for the moment). That would still cost me a couple of thousand dollars a year-which I think is too much to pay for the questionable privilege of unsolicited mail from strangers. Most of my fan mail does not go through your office; the bulk of it is forwarded from publishers directly or has been addressed to Colorado Springs and forwarded from there (as every public library in die country has that C.S. address). Plus quite a chunk that is addressed to Santa Cruz. It adds up-it usually takes about a half hour each day just to read the fan mail. I can answer it usually, faster than I can read it, if a postcard will suffice. But Ginny is the only other person who can answer it quickly, as she is the only one sophisticated enough in what to answer and what to ignore to be able to do it.

But I do have to read it. Several times, when Ginny and I were especially busy, we have let what appeared to be fan mail pile up unread-and this is a mistake as again and again there has turned out to be one or more actual business letters buried in the fan mail simply because the external appearance (one or two forwardings, with nothing in the return address to tip me) led me to assume that it was fan mail.

As near as I can find out from inquiries made to other colleagues, I get far more mail than any of my colleagues-for none of the others seems to find fan mail any problem. (I recall a plaint published by James Blish asking readers to please write to him-he needed feedback!)

This morning at breakfast we were reading the mail, which included your nice letter-and Ginny sez to me: "Send this one back to L. and let him see how difficult the stuff is to answer." Well, I'm not sending it back but it was from a man and wife in New York who wanted to come out here on his vacation to talk with me. I must turn it down as man who travels a long distance to talk is affronted (reasonably? unreasonably? -- either way, his feelings are hurt) if asked to leave in twenty minutes. What he asked for was an "afternoon or evening" -- and what he will expect is a full day and late that night. I know, it has happened too many times. For this sort of letter is not at all uncommon; I got one from two students at Oxford University, England, earlier this spring, who wanted to come here this summer and stay an indefinite time; I got one from six students at Temple University who wanted to drive here on their Christmas vacation, camp on the beach, and see me every day. And we told you about the young man from Arizona who drove first to C.S., then here just last week...sweet-talked his way past Ginny, then stayed until I chucked him out four hours later. Plus many others. So now we turn down all requests to come see us...but such turn-downs must be gentle.

...Surely, I could load all the answering onto Ginny; she would hold still for it. But as long as we aren't missing meals I see no reason why she should give up what she wants to do for this purpose-she's carrying her full load anyhow...

November 20, 1970: Virginia Heinlein to Lurton Blassingame

Yes, sir. We will be careful with graduate students. We answer all letters except those which go into the "screwball" file, the ones from people who are more or less obviously crazy.