'To espresso or to latte, that is the question,' he muttered, his free will evaporating rapidly. I had asked Hamlet for something he couldn't easily supply: a decision. 'Whether ’tis tastier on the palette to choose white mocha over plain,' he continued in a rapid garble, 'or to take a cup to go. Or a mug to stay, or extra cream, or have nothing, and by opposing the endless choice, end one's heartache—'

'Cousin Eddie!' I said sharply. 'Cut it out!'

'To froth, to sprinkle, perchance to drink, and in that—'

'He'll have a mocha with extra cream, please.'

Hamlet stopped abruptly once the burden of decision was taken from him.

'Sorry,' he said, rubbing his temples, 'I don't know what came over me. All of a sudden I had this overwhelming desire to talk for a very long time without actually doing anything. Is that normal?'

'Not for me. I'll have a latte, Mr Cheese,' I said, watching his reaction carefully.

He still didn't seem to recognise me. He rang up the cost and then started making the coffees.

'Do you remember me?'

He narrowed his eyes and stared at me carefully for a moment or two.

'No.'

'Thursday Next?'

His face broke into a broad grin and he put out a large hand for me to shake, welcoming me as an old workmate rather than a past nemesis. I faltered, then shook his hand slowly.

'Miss Next! Where have you been? Prison?'

'Away.'

'Ah! But you're well?'

'I'm okay,' I said suspiciously, retrieving my hand. 'How are you?'

'Not bad!' He laughed, looking at me sideways for a moment and narrowing his eyes. 'You've changed. What is it?'

'Almost no hair?'

'That's it. We were looking for you everywhere. You spent almost eighteen months in the Goliath "top ten most wanted" although you never made it to the number-one slot.'

'I'm devastated.'

'No one has ever spent ten months on the list,' carried on Cheese with a sort of dreamy nostalgic look, 'the next longest was three weeks. We looked everywhere for you!'

'But you gave up?'

'Goodness me no,' replied Cheese. 'Perseverance is what Goliath do best. There was a restructuring of corporate policy and we were reallocated.'

'You mean fired.'

'No one is ever fired from Goliath,' said Cheese in a shocked tone. 'Cots to coffins. You've heard the adverts.'

'So, just moved on from bullying and terrifying and into lattes and mochas?

'Haven't you heard?' said Cheese, frothing up some milk. 'Goliath has moved its corporate image away from the "overbearing bully" and more towards "peace, love and understanding".'

'I heard something about it last night,' I replied, 'but you'll forgive me if I'm not convinced.'

'Forgive is what Goliath do best, Miss Next. Faith is a difficult commodity to imbue — and that's why violent and ruthless bullies like me have to be reallocated. Our corporate seer Sister Bettina foresaw a necessity for us to change to a faith-based corporate management system, but the rules concerning new religions are quite strict — we have to make changes to the corporation that are meaningful and genuine. That's why the old Goliath Internal Security Service is now known as Goliath Is Seriously Sorry — you see, we even kept the old initials so we didn't have to divert money away from good causes to buy new headed notepaper.'

'Or have to change it back when this charade has been played out.'

'You know,' said Cheese, waving a finger at me, 'you always were just that teensy-weensy bit cynical. You should learn to be more trusting.'

'Trusting. Right. And you think the public will believe this touchy-feely good-Lord-we're-sorry-forgive-us-please crap after four decades of rampant exploitation?'

'Rampant exploitation?' echoed Cheese in a dismayed tone. 'I don't think so. "Proactive greater goodification" was more what we had in mind — and it's five decades, not four. Are you sure your cousin Eddie isn't Danish?'

'Definitely not.'

I thought about Brik Schitt-Hawse, the odious Goliath agent •who had my husband eradicated in the first place.

'What about Schitt-Hawse? Where does he work these days?'

'I think he moved into some post in Goliathopolis. I really don't move in those circles any more. Mind you, we should all get together for a reunion and have a drink! What do you think?'

'I think I'd rather have my husband back,' I replied darkly.

'Oh!' said Cheese, suddenly remembering just what particular unpleasantness he and Goliath had done to me, then adding slowly: 'You must hate us!'

'Just a lot.'

'We can't have that. Repent is what Goliath do best. Have you applied for a Goliath Unfair Treatment Reversal?'

I stared at him and raised an eyebrow.

'Well,' he began, 'Goliath have been allowing disgruntled citizens to apply to have reversed any unfair or unduly harsh measures taken against them — sort of a big apology, really. If Goliath is to become the opiate of the masses, we must first atone for our sins. We like to right any wrongs, and then have a good strong hug to show we really mean it.'

'Hence your demotion to coffee shop attendant.'

'Exactly so!'

'How do I apply?'

'We've opened an Apologarium in Goliathopolis; you can take the free shuttle from the Tarbuck Graviport. They'll tell you what to do.'

'Harmonious peace, eh?'

'Peace is what Goliath do best, Miss Next. Just fill out a form and see one of our trained apologists. I'm sure they can get your husband back in a jiffy!'

I took the mocha-with-extra-cream and latte and sat by the window, staring at the SpecOps building in silence. Hamlet sensed my disquiet and busied himself with a list of things he wanted to tell Ophelia but didn't think he would be able to, then another list of things he should tell her, but wouldn't. Then a list of all the different lists he had written about Ophelia, and finally a letter of appreciation to Sir John Gielgud.

'I'm going to sort out a few things,' I said after a while. 'Don't move from here and don't tell anyone who you really are. Understand?'

'Yes.'

'Who are you?'

'Hamlet, Prince of . . . just kidding. I'm your cousin Eddie.'

'Good. And you have cream on your nose.'

6

SpecOps

I pushed open the door to the station and walked in. The building was shared with Swindon's regular force and seemed slightly shabbier than I remembered. The walls were the same dismal shade of green and I could smell the faint aroma of boiled cabbage from the canteen on the second floor. In truth, my stay here in late '85 had not actually been that long — most of my SpecOps career had been undertaken in London.

I walked over to the main desk, expecting to see Sergeant Ross. He had been replaced by someone who seemed too young to be a police officer, much less a desk sergeant.

'I'm here to get my old job back,' I announced.