Finally, Molly spoke to the woman, who was again trying to escape her chair. She gently put her hand on the woman’s arm. “May I please speak to you for a couple of minutes?” she asked. “Everyone else, can y’all please leave the room so I can talk to my patient?”

The nurses shrugged and left Molly alone with the woman. Molly’s green eyes softened. Occasions like these were important, to nurses and to patients—the moments of exchange with another person on a human-to-human level.

Just because a patient wanted to leave didn’t mean the hospital could allow her to go. Where would she go? Who would make sure she got home safely? Molly wanted to learn the woman’s story to give her a chance to explain why she was in the ER and whether she would be safe if she were discharged. “So what’s going on?” Molly asked. “Why are you so angry?”

The woman sat down and calmly told Molly that her neighbor had taken her to her doctor’s office. The doctor told her she was in heart failure, needed new medications, and should probably move into a nursing home. When she rejected the plan, the neighbor drove her to the ER and left. “I’ve lived a full life,” the woman said. “I’ve outlived my husband and most of my friends. My doctor said I’d die if I didn’t take his advice. I’m fine with that. I’ve lived in my home for forty years. I don’t want to leave it. I have help. I don’t need doctors telling me what to do. I’m ready to go.”

Molly nodded. “That makes complete sense to me.”

Molly found Dr. Baron in the hallway and relayed the discussion. The doctor barely looked at her. “She’s not competent,” she said.

“We just had a very lucid conversation. She wants to go home and let nature take its course,” Molly replied.

“She can’t make her own decisions,” the doctor insisted.

“Come back to the room with me,” Molly said.

Dr. Baron followed her and addressed the patient. “What is today’s date?” she asked. To determine whether a patient was clearheaded, it was standard practice to ask the patient’s name, the date, and the name of the current president of the United States.

The patient was frustrated. “I don’t know or care what the date is.”

She knew her name and the president’s, but Dr. Baron said, in front of the patient, “She is not competent.”

“You’re so pretty,” the patient suddenly told the doctor.

Molly laughed. “Well, I guess you’re right,” she said to the doctor. Dr. Baron turned on her high heels and went straight to the nurses station to order a psychiatric consultation and a variety of lab tests. Luckily, Dr. Baron’s shift ended soon afterward. When the next physician, Dr. Ward, arrived, Molly explained the situation. She liked Dr. Ward. He took the time to listen to the nurses. Molly had seen the doctor respect even a new nurse’s input when she knew that a rhythm change on a heart monitor signified that something was wrong, though she couldn’t pinpoint exactly what was amiss.

Dr. Ward sat down with the patient to hear the same story she had told Molly. The doctor called the patient’s son, who confirmed that the woman was entirely competent and able to make her own decisions. He let Molly put the woman in a cab twenty minutes later.

“If I hadn’t advocated for her, she could have ended up being committed to the psych unit for observation while they prolonged this woman’s life against her will,” Molly realized. “I think a lot of ER docs forget that not everyone wants to—or needs to—be saved.”

A few days later, a patient came in with a bad bone infection in his foot. While at home, he had broken his foot by merely putting weight on it, and the already infected area began to bleed. Paramedics bandaged his foot and brought him to the ER. By the time he arrived, the bleeding was controlled but his blood pressure was low.

Molly started an IV and hung fluids to try to increase his blood pressure. Before long, the man looked better, was talking normally, and reported feeling fine. Molly ran a few blood tests to make sure.

When Dr. Baron came into the room, she declared, rapid-fire, “He’s hypotensive because of blood loss. We need to transfuse immediately.”

Molly shook her head. “I don’t think he could have possibly lost enough blood out of a foot wound to be hypotensive. I think he’s septic,” she said.

“I’m ordering blood,” the doctor insisted.

“I just ran an I-STAT and his H/H [a lab that shows blood volume] are normal.”

Dr. Baron raised her voice. “Since he started bleeding so recently, his H/H might not reflect the blood loss yet.”

“Or he’s septic,” Molly said. “His lactate is elevated.”

Dr. Baron couldn’t possibly let a nurse upstage her. She called the blood bank and ordered the transfusion, stat.

Molly reluctantly transfused the blood, per the doctor’s orders. The ICU doctor who came downstairs to examine the patient before transferring him looked confused. “Why are you giving blood for septic shock?” he asked Molly.

“You’ll have to discuss that with Dr. Baron,” Molly said. “I asked the same question.”

When Molly complained to the charge nurse, the nurse answered, “We get a lot of complaints about how she treats nurses. She’s been reported to the director of the medical staff several times. It’s frustrating that no one does anything about it.” Most hospitals Molly had worked at had individual doctors here and there who mistreated nurses, but at teaching hospitals like Academy, the overall egotism led to particularly horrendous communication.

One autumn afternoon, Molly was waiting for a call from gastroenterology to find out whether doctors were going to take an ER patient bleeding from the stomach to the OR or to the endoscopy suite, or if he was going to be admitted to a floor. She was at the nurses station talking to the charge nurse about the case when she saw the attending GI doctor, whom she had not worked with before, and a resident pushing a stretcher carrying her patient down the hall.

“Hey, that’s my patient!” Molly said.

She hustled down the crowded corridor after the doctors. “Excuse me! Where are you taking this patient?” she asked.

“I’m the attending,” the doctor announced.

“I understand that,” Molly responded, “but I need to know if the patient will be coming back to the ER or if he has been admitted. If so, he can’t leave until he has orders. I need to know who is writing the orders.”

Molly wasn’t trying to engage in a battle of egos; she had to look out for her patient. A patient leaving the ER for another floor needed to have an admitting doctor accept him so that someone was officially taking responsibility and writing orders. Because the patient had not yet been assigned an admitting doctor, once the GI doctor took him to another floor, the patient could potentially fall through the cracks of the hospital system. The charge nurse needed to know whether the patient would be coming back to the ER to be discharged after surgery or whether he would need a room elsewhere in the hospital. Otherwise, after surgery he could be left in the PACU (Post-Anesthesia Care Unit) with nobody managing his care.

The surgeon looked at Molly as if “I had a penis growing out of my forehead,” in Molly’s words. “How could I possibly question what he was doing?”

He scolded, “All you need to know is I’m taking the patient,” and continued down the hall.

The nurses and ER doctors within earshot were so accustomed to this behavior that they didn’t say a word.

Various doctors displayed this kind of egotism again and again. During another shift, police brought in a 27-year-old who was arrested for drunk and disorderly conduct. The officers had wrestled him to the ground to take him into custody, and he had cut his chin badly in the scuffle. Molly assessed the patient, who was covered in blood. She documented that the patient was calm, cooperative, and responding appropriately.