The parish decided the time had come to take matters in hand. “We announced to them that they would no longer lead the entrance procession at funerals in our church. We meet them at the front door and the community receives the body and returns it after Mass to the funeral directors at the front door,” said Father Connolly. He goes on to describe the shocked and incredulous reaction of the mortuary brethren:

Mortuary Managementsoon had reason to bewail an even more egregious instance of clerical meddlesomeness. The setting is Phoenix, Arizona, where a parish priest has likewise barred mortuary personnel from the church, asserting that “there is no need for delivery men unaccustomed to Catholic liturgy and not members of the family or the parish to insert themselves into our sacred liturgy and procession when they are not needed and are not requested to do so by the priest.” The latter voice is unmistakably that of Father Henry Wasielewski.

Fifteen years ago, outraged by the high cost of dying, Father Henry felt called upon to do something about it. Aware that the key to any solution lay in consumer education and in penetrating the highly secret wholesale price of coffins, he organized the Interfaith Funeral Information Committee (IFIC), an ecumenical task force consisting of local clergy, social workers, and community leaders to study the industry. Starting modestly, the committee opened an information hot line. Two telephone lines were installed, one for taped messages in Spanish and one in English. Callers were given the names of five funeral homes which offered complete funerals for $650. Surveys by the committee disclosed that some mortuaries in the area were charging as much as $1,800 for the identical product.

Since those early days, Father Henry, with extraordinary dedication and energy, has gone on-line, extending his information network to a nationwide audience.

An example of the facts and figures he offers includes a mind-bogglingly exhaustive price survey of 120 funeral homes in the Houston, Texas, area. To establish a basis for comparison, he uses the following guidelines:

• a retail casket price of $428 to $600—metal, with a choice of three colors—(the wholesale cost is $285; a markup of 50 percent to 100 percent is reasonable, he says)

• a reasonable service charge for a “traditional” funeral—$800 to $1,400

• a reasonable price range for a complete funeral including metal casket, choice of colors, embalming, and viewing—$1,450 to $2,500.

Father Henry has found sixteen mortuaries in the area that will provide a complete funeral for the recommended maximum sum of $2,500 or less, and lists them in his report. Also listed are three casket retailers that will deliver a designated casket to the mortuary as priced above.

There follow price lists for the next hundred Houston-area establishments, whose charges for the same products and services run from $3,000 to $9,910. The casket markup for some of these is more than five times the wholesale cost.

The establishments in the highest bracket—$7,000 to $9,910 for the same services and commodities—are:

Forest Park Westheimer	$7,020
Waltrip Funeral Directors	$7,133
Settegast-Kopf	$7,161
Memorial Oaks	$7,595
Forest Park Lawndale	$8,309
Settegast-Kopf-Kirby	$8,420
George Lewis Funeral Directors	$9,910

These are of interest because all seven are owned by the giant conglomerate Service Corporation International (SCI). Robert Waltrip is founder and chairman of the board of SCI.

Close on the heels of SCI is the Loewen Group, second-largest corporate consolidator in North America, represented by five Houston-area mortuaries, all quoting a uniform minimum price of $5,990.

Although the major consolidators have in the past shown a preference for high-end sales and have invested money to better attract high-end consumers by improving the appearance of the physical plant, it should by no means be assumed that the low-end public is being neglected. Low-end mortuaries are being acquired, in some cases to close them down and thereby reduce competition, more often to gouge low-end consumers. That the poor pay more is a truism that has not been disregarded by the conglomerates. Our investigator has ascertained that in a Denver mortuary fronting for SCI, a gray-cloth-covered coffin, the likes of which would create consternation if found befouling the premises of one of their high-end establishments, was being retailed to its customers for $1,995. The standard wholesale cost of this box is $140. SCI’s cost is even lower because of its volume discounts.

Also included in this survey are the names of twenty mortuaries in the area that will provide direct cremations for less than $700, cremation container and crematory fee included. The funeral homes owned by SCI and Loewen quote prices of $2,745 to $3,985 for the identical service. For more information, Father Henry’s Web site is: www.xroads.com/~funerals.

No one, not even fellow members of the ministry, has escaped the righteous wrath of this avenging angel who has chosen as his special target malfeasance in the funeral industry. The IFIC also uncovered what it regards as a pattern of mortuary manipulation of the clergy. According to the panel, some clergymen have relationships with morticians that entail receiving gratuities or inflated stipends for funeral services. The committee’s findings were the subject of a feature story in the Arizona Republic, which reported a pattern of offers—gifts to clergymen of country club memberships, trips on mortuary airplanes, and tickets to sporting events.

In Montana, one mortician makes it a practice to buy a side of beef at the 4-H fair and put it in a freezer for the local minister. Another keeps an RV available—for the local preacher to use for his vacation, and yet another provides the pastor with a “beeper.”

Then, of course, there’s the ubiquitous and somewhat more subtle calendar. Mortuaries supply churches with these for distribution to parishioners. The calendars prominently display the name of the funeral home, which is frequently thanked from the pulpit for its contribution.

In yet another instance, Green Acres Mortuary donated several kegs of helpful beer for a picnic at Our Lady of Perpetual Help Catholic Church in Scottsdale. When asked about this, the pastor said that such donations do make him uncomfortable. There is no question but that such a donation is a form of advertising, he said. “We want to receive the gifts, but at the same time I don’t want to bite the hand that gives it.” The mortuary’s spokesman saw things very much the same way. “Donations from mortuaries are a legitimate business practice to solicit recommendations,” he is reported as saying. “Am I out there hustling business? You’re damn right I am…. You always hope you will get recommended when you make a donation. That’s why you do it. You expect your associations and friendships with priests and ministers will bring you some business.”

15. THE FEDERAL TRADE COMMISSION

In 1975, after an intensive two-year study, the Federal Trade Commission’s Consumer Protection Bureau announced with much fanfare a proposed “trade rule” on funeral industry practices. The rule produced a flurry of articles in newspapers and magazines across the country, hailing it as a significant victory for consumer rights. At the heart of the original proposal were these requirements: