I was frisked like a new inmate in jail. After four security checks, I finally walked into a reception area.
'I'm Larry Page and I've lost my passport,' I announced to the Reception lady.
'Please have a seat!' the lady said and called someone on her phone. In three minutes flat, a glass door opened and a tall blonde in black high heels came in to greet me. Dressed in a grey skirt and matching top with golden buttons, she looked hot as a firecracker.
'Welcome, Mr Page,' she said with a big smile and shook my hand warmly. 'We knew you were coming to India for the Nasscom Conference. It's a great honour for us to have you visit the Embassy. I am a huge fan of your work. Please come this way.'
She led me along the corridors, hips swinging like two cats fighting in a bag. Her office was at the far end of the building. She unlocked the door with a swipe card and asked me to enter.
I sat down on a beige sofa and took a look around. The room was quite large and very well furnished. There were all kinds of maps on the walls and the desk was full of gadgets with long pointy aerials.
The blonde sat down next to me. 'My name is Elizabeth Brookner,' she said, crossing her long legs. 'I'm the Head of the Consular Section in the Embassy. It's very unfortunate that you have lost your passport, Mr Page, but we'll try to get you a new one within a day.'
'That'll be real nice,' I replied. 'I gotta catch a flight tomorrow.'
'Aw, come on,' she said, patting my arm. 'People who travel in their private 767s don't have to worry about flight schedules.'
I had no idea what a 767 was, so I kept quiet.
'So what's Sergey Brin up to these days?'
I'd never heard of Sergey Brin, so I said nothing.
'You don't speak much, do you, Mr Page?'
'Well, Mom always said, don't let your mouth overload your tail.'
She looked at me again in a funny kind of way. 'Fancy me having Larry Page in my office. You know, I've been using Google for, like, ages. In fact, I even own a few shares from the IPO in 2004… Isn't it a bit hot in here?' she said and undid the top two buttons of her jacket. 'So where are you staying, Mr Page? At the Sheraton?' She batted her eyes at me and gave me a coy smile.
'Look Ma'am, I'm not-'
'My friends call me Lizzie. And here, let me give you my mobile number. You can reach me any time, day or night.' She scribbled a number on a piece of paper and passed it to me. I put it in my wallet, which was as empty as Jesus's tomb on Easter morning.
'Yes, so you were telling me about where you are staying. And didn't you recently win an award for Best Innovator of the Year?'
'No, Ma'am. The only award I've ever come close to winning was last year's Forklift Rodeo over in Cisco. With my Hyster H130F, I was tops in loading and unloading the trailer and stacking and shelving pallets, but I didn't do too well in the written exam coz they had trick questions like "If a forklift travelling at 10 mph takes 22 feet to come to a full stop on a dry surface, how long will a forklift travelling at 20 mph take?" I wrote the answer as 22 X 2 = 44 feet, but they said the correct answer was the forklift has no business travelling at that speed.'
'You really have a terrific sense of humour, Mr Page – or can I call you Larry? How come you know so much about forklifts?'
'That's coz I am a forklift operator at the Walmart store in Round Rock, Texas. You know, the one on the I-35, exit 251?'
'You mean you are not the Larry Page of Google fame?'
'That's what I've been trying to tell you. My name's Larry Page, but I'm not that Google guy. I was just visiting India, but now I can't go back coz I've lost my passport.'
'Oh!' she said and quickly buttoned up her jacket. She stood up from the sofa and her face became like Johnny Scarface's when he's about to pull up a worker. 'Well, Mr Page, I am sorry for the misunderstanding. You are required to complete forms DS-11 and DS-64, available at the counter. Then you need to submit a copy of the police report, show us proof of your citizenship, pay ninetyseven dollars and schedule an appointment with one of the consular section staff.'
'But I'll still get a new passport tomorrow, won't I?'
'No, Mr Page. That expedited service is available only for distinguished Americans, which you obviously are not. My secretary will show you out.'
I stepped out of the Embassy cursing my luck. I wish I hadn't opened my stupid mouth. Lesson learnt. If people want to think I'm Mr Google, I should let them.
I went to Lucky Travel and Tours and made yet another booking. The earliest seat available this time was for 15 January. I had no option but to stay in India for another forty days.
I didn't stop writing to Shabnam, but seeing that she wasn't replying, my letters became shorter and shorter. I continued to try her mobile from the PCO, but didn't strike lucky there either. The only good news came from the call centre, where they dismissed Mr Devdutt on 15 December. He was caught with a whole bunch of pictures of naked girls on his computer. And it was discovered that for two years he had been using the office telephone line to speak to some lady by the name of Sexy Sam in Las Vegas.
The days passed quickly and before I knew it, 31 December arrived. I had plenty of offers to attend New Year parties from Vincent, Reggie and Gina, all of whom had taken leave. But after all that had happened, I just didn't feel like celebrating. That's when I received an offer from the management. They wanted volunteers to man the call centre on New Year's Eve and were offering triple pay. Since I had nothing else to do, I volunteered for the night shift and sat down like an associate in what Priya called the 'hot seat' for the first time in my life.
Handling calls in a call centre is not as easy as it looks. In fact, it's a pretty stressful job. As Vincent used to say, it's just a huge crap shoot. You never know what kind of callers you're going to get. There was not much traffic that night, and it was two hours before I got my first call. It was a gentleman by the name of Mr Jim Bolton.
I adjusted the headset and followed the script taped to the screen. 'Thank you for calling American Roadside Assistance. My name is Larry Page. How may I assist you?'
'Thanks, son. We're from San Francisco. We were visiting friends in New York. From there we were going to Philadelphia for a New Year's party, but we got caught in a blizzard. We've lost our bearings a bit. It seems we have crossed Dallas and we are now in White Haven on the I-476. Can you tell us how to get to Philly from here? And please make it quick, the battery on my mobile is running out.'
'Yes, of course, Sir. From Dallas I can give you directions even to the moon. Can I have your ARA customer number, please?'
The guy gave me his subscription number and I pulled up directions from Dallas, Texas to Philadelphia, New York on the computer. The guy appeared to be nearly fifteen hundred miles off course. What was worse, I was unable to locate White Heaven on the map. I punched in all the other colours, even 'Black Hell', but the result was the same. Zip. Zilch. Nada. The place just didn't exist and I was as confused as a cow on Astroturf.
All associates are expected to complete a call in no more than three minutes, but even after ten minutes I was unable to find Mr Bolton's location. He was getting more and more impatient.
'I can't seem to find directions for Philadelphia, Sir. Would you like to travel to Waco?' I asked hopefully.
The guy blew his top. 'Listen, you bastard,' he shouted. 'For the last half-hour you've been giving me the run around. Why don't you just confess that you know shit all about the roads of the United States? You're not really Larry Page. You are some arsehole Indian sitting in some shit-hole office in goddamn Bangalore trying to fleece unsuspecting Americans, aren't you? Come on, admit it, and I might still excuse you.'