В2. Дополнительный материал

ПРЕДМЕТ	НАЗВАНИЕ	ИЗДАТЕЛЬ	ISBN
Service Support	Service Support	OGC/HMSO	0 11 33
Service Delivery	Service Delivery	OGC/HMSO	0 11 330017 4
Service Management	Security Management	OGC/HMSO	0 11 330014 X
Applications	Application Management	OGC/HMSO	0 11 330866 3
Infrastructure	ICT Infrastructure Management	OGC/HMSO	0 11 330865 5
Implementation	Planning to Implement Service Management	OGC/HMSO	0 11 330905 8
General ITSM	The Guide to IT Service Management	Addison Wesley	0 20 173792 2
Humor	Not the IT Infrastructure Library	Giggle Production	0 95 334690 0

В.3. Веб-сайты

OGC	http://www.ogc.gov.uk
ITIL	http://www.itil.co.uk
EXIN	http://www.exin.nl
ISEB	http://www.bcs.org.uk/iseb
itSMF-AU	http://www.itsmf.org.au
itSMF-BE	http://www.itsmf.be
itSMF-CA	http://www.itsmf.ca
itSMF-DE	http://www.itsmf.de
itSMF-NL	http://www.itsmf.nl
itSMF-SA	http://www.itsmf.org.za
itSMF-UK	http://www.itsmf.com
itSMF-USA	http://www.itsmf.net
ITSM PORTAL	http://en.itsmportal.net
ITIL/ITSM World	http://www.itil-itsm-world.com
The ITIL Tooling Page	http://tools.itsmportal.net
ITIL world	http://www.itilworld.com
Loyalist College	http://www.itilexams.com